No ticket numbers, no queue position, no chatbot pretending to understand your invoicing. Write to us and someone who works on the product reads it — usually the same day, always within two working days.
Something is not working, or you cannot get a file to import the way you expect.
help@duebell.io Same working day, usually within hoursInvoices for your subscription, VAT numbers, plan changes, refunds.
billing@duebell.io Within one working dayAccess requests, deletion, a data processing agreement, or a question from your own client.
privacy@duebell.io Within 30 days by law, in practice 2–3 daysBookkeepers with several clients, integrations, or anything you want to write about.
hello@duebell.io Within two working daysCompany number, VAT registration and postal address are added here before launch — the placeholders stay visible on purpose so nobody forgets them.
We do not run a phone line, and saying so plainly is fairer than publishing a number nobody answers. If a written exchange is going nowhere, ask for a call in your message and we will book one.
What you were doing, what happened instead, and roughly when. If it concerns an import, the file type helps. Please do not send us a client list to illustrate a problem — we can almost always reproduce it without one.
Write before signing up. A multi-account arrangement usually works out better than several separate plans, and it is much easier to set up correctly from the start than to untangle later.
Free for your first 5 invoices a month. No card, no bank connection, no accounting software.
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